L’Oréal Luxe | Store Manager – Store 248, Las Vegas (Outlet)

(May 2025 – Present)

• Moved the store from 7th of 9 in the district to 1st in eleven months on percent-to-target (72% → 106%); finished year one at 110% of annual sales target and +30% year over year.

• 2026 year to date (Sept 15): sales of $1,150,987 at 106% of target, +29% vs last year; transactions +36%; units +17%; sales per hour +25% — in a year when Las Vegas visitor volume was flat and airport passengers fell nearly 7%.

• Cut return-to-vendor waste 58% and documented RTV waste for leadership as an untracked ESG metric.

• Rebuilt inventory control: reconciled 39 purchase-order packing lists from a year of receiving emails, traced 37 material shortages to their likely cartons, and prepared a full physical count that the team completed in two days.

• Ran a compliance gap analysis across safety, licensing, and replenishment records and escalated findings in writing; weekly recap reporting to the District Manager; delivered a 9-slide investment case to leadership.

• Built an interactive team sales tracker tied to the $2.03M annual goal so daily and weekly pace was visible to everyone.

Tapestry | Store Manager of Operations & Warehouse Manager – Kate Spade

(3 Years)

• Reorganized and optimized 50K+ units in-store and 28K in warehouse, improving replenishment speed, stock accuracy, and team efficiency through redesigned storage systems and flow paths.

• Revamped the back-end labeling system, implemented barcode tracking, and enforced SOP adherence, resulting in a 25% reduction in misplaced inventory and faster pull-to-floor times. Shrink reduced 4%.

• Created a dynamic Excel-based sales tracker that recalculated hourly targets from real-time sales and traffic data, improving team alignment and daily conversion.

• Mentored two Assistant Store Managers through data-driven coaching, performance walkthroughs, and structured development planning, contributing to internal promotion.

• Redesigned break room boards with visual sales tracking, recognition areas, and operational updates, raising engagement and accountability.

Gap Inc | Multi-Brand Leadership – Old Navy & Banana Republic

(9 Years)

• Progressive leadership roles across Banana Republic and Old Navy: Assistant Store Manager, Store Manager, Acting General Manager, and Remodel Coordinator.

• Led a team of 50+ through a complete store remodel, improving customer experience and store flow.

• Boosted profitability by refining visual merchandising, coaching direct reports, and making data-based decisions (increased store comp by 5% over 15 months).

• Selected for a 3-month special assignment at a struggling Old Navy location in the Bay Area to revamp SOP standards, improve team performance, and strengthen store leadership.

• Led people development through structured performance reviews and action plans aligned to succession strategy and company goals.

• Conducted market research on regional wages and contributed to corporate-level merchandising and pricing strategies.

• Facilitated walkthroughs and presentations for C-level executives, providing operational insights and showcasing improvement initiatives.

Mac Made Easy Hawaii | Store Manager | Apple Certified Technician

(5 Years)

• Oversaw a $6M operation serving rural communities; led warranty repairs and tech sales to Apple standards.

• Implemented an upgrade upselling initiative for out-of-warranty computers, generating over $200K in sales over 3 years while improving client satisfaction through tailored recommendations.

• Built a structured onboarding and skills-certification program; trained staff to explain complex repairs in user-friendly language for non-technical clients.

• Created a culture of learning through knowledge-sharing sessions, peer coaching, and weekly KPI-aligned performance reviews.

• Secured large-scale education, business, and government technology contracts and streamlined service workflows to improve turnaround times.

Ventures | Built alongside the day job

• Formvia (formvia.net) — plain-English AI and operations systems for small retailers. AI Starter Kit (live); Backroom, an inventory-workflow toolkit with an offline barcode-count app (September 2026).

• Big Wonders Kids — iOS app for toddlers, four languages, no ads or tracking; approved by Apple App Review August 2026.

• Founder HQ — native macOS operations app (SwiftUI/SwiftData), in development.