Tapestry | Store Manager of Operations & Warehouse Manager – Kate Spade

(3Years)

• Reorganized and optimized 50K+ units in-store and 28K in warehouse, improving replenishment speed, stock accuracy, and team efficiency through redesigned storage systems and flow paths.

• Created and implemented a dynamic Excel-based sales tracker that recalculated hourly targets based on real-time sales data and traffic trends, increasing team performance alignment and daily conversion rates.

• Revamped the back-end labeling system, implemented barcode tracking, and enforced SOP adherence, resulting in a 25% reduction in misplaced inventory and faster pull-to-floor times. Reduction in shrink -4%.

• Mentored two Assistant Store Managers to adopt a leadership mindset through data-driven coaching, performance walkthroughs, and structured development planning, contributing to internal promotion.

• Improved internal communication and team awareness by redesigning break room boards with visual sales tracking, recognition areas, and operational updates, fostering higher engagement and accountability.

Gap Inc | Multi-Brand Leadership – Old Navy & Banana Republic

(9 years)

• Held progressive leadership roles across Banana Republic and Old Navy, including Assistant Store Manager, Store Manager, Acting General Manager, and Remodel Coordinator.

• Led a team of 50+ through a complete store remodel, improving customer experience and store flow.

• Led people development through structured performance reviews, self-assessment integration, and action plans aligned to succession strategy, company set and personal goals.

• Selected for a 3-month special assignment at a struggling Old Navy location in the Bay Area to revamp SOP standards, improve team performance, and strengthen store leadership capabilities.

• Conducted market research on regional wages and contributed to corporate-level merchandising and pricing strategies.

• At Banana Republic, partnered with the GM and DM to elevate team performance and succession planning.

• Boosted profitability by refining visual merchandising, coaching direct reports, making data based decisions and improving the overall client experience (increased store comp by 5% over 15 months)

• Facilitated walkthroughs and presentations for C-level executives, providing operational insights and showcasing improvement initiatives at key store locations.

Store Manager | Certified Tech | Mac Made Easy Hawaii

(5 Years)

• Oversaw $6M operation serving rural communities; led warranty repairs and tech sales with Apple standards.

• Trained staff to communicate complex repairs in user-friendly language for older and non-tech-savvy clients.

• Built a structured onboarding and skills certification program to streamline training and improve team confidence in delivering consistent service.

• Implemented an upgrade upselling initiative for out-of-warranty computers, increasing accessory and service revenue ( resulting in over $200k in sales over 3 years) while improving client satisfaction through tailored product recommendations.

• Created a culture of learning through knowledge-sharing sessions, peer-to-peer coaching, and weekly performance reviews aligned with KPIs.

• Secured large-scale education, business and government technology contracts with local institutions and streamlined service workflows to improve turnaround times and customer satisfaction.